Sign Up. Comply. Work.

FAQ

Q: How much does it cost?
A: The use of any of the products in the suite are free to workers. The only fee is paid by any company that confirms they work with that person whether that is full-time, part-time or by contract. It is essentially a data lease per worker per month.

Q: Who owns the data?
A: At Wherever Works™ we believe that the worker owns their data and they always have access to add or change their data. The company has access to your data when you are employed or contracted by them and the compliance officer can add qualifications and certifications for you to ensure your compliance. Since you own the data you have the ability to approve or decline any additions or changes to your profile or qualifications/certifications.

Q: Once the contract is over how does the does a a company stop seeing that worker?
A: Every connection has an end date. If that end date is not populated, that would indicate they are an employee. In the case of a contract, access to the data would stop at then end date. Nothing is required.

Q: What about the employee ratings, vendor ratings and verification statuses on a worker?
A: All connections, contracts, ratings and verification are maintained and are visible to both the worker and company even after the contract ends. All ratings are kept and rolled up.

Q: Is there any benefit to enter contracts that are in the future?
A: Since proactivity is one of the key features of this software, the relationship is known and the worker profile is accessible by the contractor immediately for the purposes of planning.

Q: Is my documentation audited or reviewed prior to my starting work?
A: All documentation captured by Wherever Works™ can be reviewed prior to printing. Hard print copy can be signed for submission to the court.

Q: What happens if I forget my password?
A: A compliance officer for your company can reset your password. If you are currently not associated with a company, the software will generate a password and email it to you. The next time you log in you will be prompted to change it to another, more secure password.

Q: How do I report a software problem or suggest a feature?
A: Use our “Contact us” page and submit a story card. These features are always being reevaluated and implemented.

Q: Is there a printed version of your software end user guide?
A: You can print it if you like. For the sake of the environment we do not print them. Full online help is available, context sensitive help as well as our YouTube Channel full of training and how to videos.

Q: Do you work with Third Parties?
A: We have an API and have agreement with other vendors to provide additional features or expand the worker base for employers.

Q: Do you offer training sessions or other video demos?
A: We offer 3 types of training; self training via training documentation or using our YouTube Channel, On-site training, train the trainer or any combination of the three.

Q: If I need assistance or technical support, do you have a toll-free phone or online chat?
A: We offer email, phone and online chat.

Q: What’s the best way to encourage adoption of Wherever Works™ by my colleagues or other workers? Can I send them to your website?
A: Please encourage your friends and colleagues to visit our site! Wherever Works™ addresses a problem as old as time; how do I protect my family to the best of my ability in the case of suffering injury or death.

Q: I like your company and your fine software solution: are you hiring or looking for strategic partnerships?
A: Send us a resume, we hire great people. As for strategic partnerships, contact us, we are always open to new opportunities.

BECAUSE SAFETY IS THE BOTTOM LINE!